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At EBRaudio, we strive to provide the best software solutions to our customers. If you are not entirely satisfied with your software purchase, we're here to help.
Please read our return policy carefully:
1. Eligibility for Returns:
- Activation keys or codes must not be redeemed or activated.
- Returns are only accepted for software purchased directly from EBRaudio.
2. Initiate a Return:
- To initiate a return, contact our customer service team at [email protected] within 7 days of your purchase. Please provide your e-mail used to register the software and reason for return.
3. Refund Process:
- If the return is approved, we will initiate a refund to your original method of payment within 7 days.
- Refunds may take some time to reflect in your account depending on your payment provider.
4. Exclusions:
- Due to the nature of digital products, once a software product has been activated and used for more than 7 days after purchase it, it is not eligible for return or refund unless it is defective.
5. Defective Products:
- If you receive a defective software product, please contact us ([email protected]) immediately for assistance. We will work with you to resolve the issue promptly.
By purchasing software from EBRaudio, you agree to abide by this return policy. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is our priority.
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